Return & Refund Policy – Zawbeverages

1. Delivery terms & Conditions

We currently deliver only in selected cities in India.
We deliver the products based on the availability of the stock.
Each order may be delivered in more than one delivery slot.
We make all efforts to deliver the products within the agreed time.
The customer needs to check and verify each product for damage, expiry dates, and quantity while receiving the order.
We shall not be responsible for non-availability, delay or any delivery warranties of Products due to various reasons like general holidays, climatic conditions, labour unrest, insolvency, business exigencies, Government decisions, operational & technical issues, Epidemic or Pandemic or any other Act of God or condition beyond the control of BIPL constituting force majeure.
The customer should raise a complaint regarding delivery delay or service discrepancies by providing their registered mobile number or order ID. It is recommended to include a clear screenshot of the order ID from the “My Orders” tab in your account settings.
In case your building doesn’t have a lift, the delivery will be done either to the security gate or to the 2nd floor only.
The customer is eligible to raise any requests related to the discrepancy in delivery updates within three days of receiving communication on his/her registered mobile/email.

2. Delivery Tat

Our standard delivery time frame for all orders is the next working day following order confirmation. Any order placed before 5 p.m. will be delivered by 8 p.m. on the next working day. Orders placed after 5 p.m. will be delivered by 8 p.m. the day after.
Delivery TAT for special merchandise is up to 7 working days. Delivery TAT for Vedica Glass Bottles and FFD is up to 4 working days.
To prevent any delays or cancellations, please ensure that you double-check the contact number provided for each order. Our delivery team will contact the customer using the provided contact number to confirm their availability.
In case the customer building doesn’t have a lift, the delivery will be done either to the security gate or to the 2nd floor only.

3. Return / Refund Policies

Products may not be eligible for return in any case. However, the Company may replace the product after verification of the underlying concern.
Defective merchandise products will be replaced in the next 5-6 working days after placing a request with the customer care team via email or call. For highlighting any defects, please send us an email within 3 days of the receipt of the damaged product along with product pictures.
In case of defective “Glass Water Bottle/s,” please send us an email on the day of delivery, highlighting the number of damaged bottles along with product pictures. The refund amount for the damaged glass water bottle will be credited to the consumer’s accounts within 7 working days once the refund requested is accepted.
In case of any cancellations, refunds for pre-paid orders will be processed to the original mode of payment.
Free Jar pickup requests can only be placed after the completion of the subscription plan.
Any dispute will be investigated by our team for a maximum of six months after the purchase date or before the product expiry, whichever is earlier. Any claim beyond the specified timeframe cannot be held against the Company. The Company, in rare cases, may be able to replace the product after determining the cause of concern, but it cannot issue a refund.
Customers who wish to share their experiences with the used product need to contact us within 1-2 days of opening the product. Upon registering such an experience, the customer is expected to retain more than 50% of the product. Our team will objectively review the case. If the information is found to be legitimate, we’ll issue a replacement. Please note that the Company’s decision will be final in such cases. Bisleri reserves the right to make policy decisions in the above cases. No additional compensation/freebies will be provided under any circumstances in these cases. Liability for any order/product is limited to the value of the order/product.

4. Cancellation / Rescheduling of one-time order

The consumer can opt for cancellation within 2 hrs of placing the order.
The jar Security deposit will be refunded by the retailer/ distributor or the company, as the case may be at the time of collection only, either in Cash or Digitally.
The customer has the flexibility to reschedule his Subscription consignment before 24 hours by logging into the Bisleri account under “My Subscription”. Please refrain from using social media platforms to reschedule your deliveries.

5. Cancellation / Rescheduling of a subscription & Empty Jar Pick-Up order

If you wish to cancel the Subscription, please contact us.
We will process your refund of the undelivered quantity within 7 working days of the cancellation of the subscription.
Upon cancellation of the subscription, the discounts provided shall cease immediately and the same shall be deducted from the refund amount.
You will be required to enter the number of jars available at your end for a refund.
The jar cannot be accepted under an empty jar pick-up order if it has been unused for 1 month for any reason or used with local water or another liquid. The pickup agent may not accept your return jar request/order if the empty jar is damaged or not in a refillable condition according to our standards.
Empty jars purchased from any retailer/distributor must be returned to the same seller for a refund. We are not responsible for such returns. Please note that the company’s decision will be final in such cases. We reserve the right to make policy decisions in the above cases.
For any rescheduling please inform us 24 hours before through our Customer care no.

SHIPPING POLICY:

Shipping
At Zaw Beverages, we are unwavering in our commitment to delivering products of unparalleled quality to your doorstep. Our shipping operations are conducted throughout the week, excluding Sundays and public holidays. To safeguard the integrity and well-being of your orders, we have forged partnerships exclusively with esteemed and reliable courier companies.

Order Processing, Dispatch, and Delivery
Orders are processed and dispatched within 24 hours of placement, depending on the quantity date of dispatch, contingent on the delivery location. The delivery timeline typically ranges from 2 to 7 working days from the date of dispatch, contingent on the quantity and delivery location.

Shipping Charges
We discuss these charges in person-to-person.

Payment Options
At present, we accept a comprehensive range of payment methods, including all major credit cards, debit cards, internet banking, and UPI transactions. Your seamless payment experience is our commitment to providing you with a hassle-free shopping journey.

Taxes and Duties
All taxes and duties are included in the listed prices. Please note that the shipping information pertains to deliveries within India.

Non-Availability on Delivery
Ensure a reachable phone/mobile number is included in the shipping address to expedite the delivery process. Our delivery partners will attempt delivery thrice before returning the item to our warehouse.